Privacy policy


TELEMATIC INTERACTIVE BULGARIA JSC (TIB), having its seat and registered office at 7 Kukush St., district municipality of Ilinden, Sofia with UIC No.206568976, phone: +359 2 8 129482, and e-mail:, is a public joint-stock company and as such processes, among other data, personal data of its shareholders and potential investors. TIB may collect personal data about you when you use our business website or choose the company’s services. The site offers corporate information and legally required information about the Company and the companies of its corporate group.

The contacts of the Data Protection Officer of TELEMATIC INTERACTIVE BULGARIA JSC are, as follows: R. Gadzhalova with e-mail:

This Privacy Policy aims to inform you about the categories of personal data that TIB may collect about you, the reasons behind the collection, the duration of the collection, how your data is processed by TIB, and, ultimately, your legal rights in this regard.
Your data security is important to the Company, which is why TIB aims to protect your data by applying all appropriate technical and organizational means at its disposal to prevent unauthorized access, unauthorized or malicious use, loss, or premature erasure of information.

What categories of information does TIB collect and why?

In most cases, TELEMATIC INTERACTIVE BULGARIA JSC requires your personal data to conclude a contract, to comply with legal obligations or duties, or for its own legitimate interest. Of course, for some of the services offered by TIB, you are required to provide the relevant information yourself by opting in and agreeing to submit your personal data. Without this data, the respective services could not be provided.
The data subjects (the persons whose data may be processed) are the following natural persons – shareholders, their legal representatives (where the shareholders are legal entities), and their agents for the purposes of their identification in connection with the exercise of their legal shareholder rights.
If you do not provide identification data, you would not be able to enter into contractual relations with TIB for a product or service offered by the Company. Depending on the services you use, TIB may collect and process the following personal information about you:

General data for the purpose of individualisation:
  • Full name, PIN or PIN of a foreigner, and domicile.
Information related to the conclusion of contracts and their performance:
  • Contact data – address, phone number, and e-mail;
  • Letters and e-mails sent and received during correspondence;
  • Video camera recordings when visiting TIB sites to ensure the safety of both employees and visitors.
Purposes for processing your data:

Shareholder’s data for the purposes of:

  • Identification for the exercise of shareholder rights (for example, participation in general meetings, dividend payments and others);
  • Correspondence relating to the exercise of shareholder rights and exchange of documents;
  • Provision of information during inspections or defending legal interest in administrative and judicial proceedings;
  • Processing of received complaints, alerts and claims;
  • Issuance of documents for tax purposes.

Data of legal representatives and agents:

  • Identification for the exercise of shareholder rights (for example, participation in general meetings, dividend payments and others);
  • Correspondence relating to the exercise of shareholder rights and exchange of documents;
  • Provision of information during inspections or defending legal interest in administrative and judicial proceedings.

Anonymised data shall be processed for statistical analysis of the overall number of visits to the Site, as well as to receive investor enquiries and correspondence.

Data processing required for the conclusion and performance of a contract:
  • Establishing clients’ identity through all available channels;
  • Preparation of offers, contracts and all other contract-related documents;
  • Management and execution of your orders;
  • Notices related to Company products and services.
 Data processing required for compliance with our legal obligations:
  • Obligations provided for in the Accounting Act and the Tax and Insurance Procedural Code, as well as any other applicable legal acts concerning the keeping of correct and lawful accounting;
  • Providing information to the judicial and law enforcement authorities.
Data processing based on your consent:
  • For direct marketing of products and services offered by TIB
Data processing based on the legal interest of TIB:
  • Carrying out video surveillance within TIB facilities;
  • E-mails of clients and contractors for correspondence in connection with the performance of contracts, as well as for informing about the newest events and other news;
  • Customer feedback regarding their satisfaction with our products and services.
Who TIB shares your data with:

TIB uses third parties to support certain contractual activities or in the performance of a legal obligation. TIB does not provide your personal data to third parties without assurance that all technical and organizational measures have been taken to protect this data, striving to implement strict supervision.

Some of the recipients of personal data may be:

Shipping companies; courier companies; external consultants and specialists; debt collection companies and law firms; banks; security companies; entities which, by assignment, maintain the equipment (i.e., the software and hardware) used for processing personal data by TIB; hosting companies; commercial agents, etc.

The provision of personal data may be mandatory to comply with legal requirements such as:

Regulatory bodies, incl. state commissions; institutions and agencies; the National Revenue Agency; the National Social Security Institute; any judicial and other authorities to whom TIB must provide personal data under the applicable legislation.

Use of cookies on the site:

In order to provide certain functionalities, we use Cookies, which are technically necessary for the functioning of the Site. To ensure the best possible user experience, we also use optional Cookies, which you have the option to accept or decline. For more detailed information about the cookies we use, please check our Cookie Policy.

Processing of anonymised data:

TIB processes your data for statistical purposes, i.e. for analyses in which the results are solely aggregated and the data is therefore anonymous. It is impossible to identify a specific person from this information.

Why and how does TIB use automated algorithms?

TIB does not use automated decision-making tools.


TIB implements measures to protect personal data from accidental loss and unauthorized access, use, alteration or disclosure. Policies and procedures are in place designed to protect information from loss, misuse, and unauthorized disclosure. TIB also takes additional information security measures, including access controls, physical security, and sound information collection, storage, and processing practices.

TIB also applies technical measures such as encryption, pseudonymisation and anonymisation of the personal data collected.

When does TIB erase your personal data?

TIB shall store the collected information about you and shall erase it within the statutory time limits, and if there are none, within the time limits set by the Company, and after the final settlement of all financial relations with you. TIB shall not keep your data indefinitely.

The time limits do not apply to anonymised personal data, as TIB cannot identify you.

Transfer between countries:

The transfer, storage, and processing of personal data is ensured by state-of-the-art technical means. TIB shall not transfer your data outside the EEA without prior compliance with the respective legal requirements and shall implement appropriate safeguards to maintain the confidentiality of your information.

Access, rectification, and withdrawal:

You have the right to request information about the personal data that TIB has acquired and kept on you, as well as to ask for their rectification, erasure, or updating.

TIB also ensures your right to object and limit the processing of personal data, as well as your rights in automated decision-making.

You have the right to revoke your consent at any time for the collection, storage, and use of your personal information. However, up until the withdrawal, the legally processed data shall not be impacted.

Some of your rights, such as data erasure or objection to processing, may be limited by applicable law.

Requests for access to information or rectification must be submitted in person or by a person expressly authorized by you through an express written power of attorney. A request can also be submitted electronically under the Electronic Documents and Electronic Signatures Act.

We would like to let you know that you have the right to contact the Commission for the Protection of Personal Data at 2 Prof. Tsvetan Lazarov Blvd., 1592, Sofia, or online at if you believe that your data has been treated unlawfully in accordance with the law.

Changes to this Privacy Policy:

This Privacy Policy may be changed from time to time. Such modifications shall take effect upon publication. You can stay informed about the information TELEMATIC INTERACTIVE BULGARIA JSC gathers, how it uses it, and under what conditions (if any) it could share it with others by often checking this page. If you have any questions about data protection, you can email the data protection officer, R. Gadzhalova, at

This Privacy Policy was last updated on 08.03.2023.